Challenge

Our client, a public sector healthcare entity, was exploring and testing various AI/ML tools and applications. Looking for answers and best in class solutions amid the hype, they engaged HRG to help build a series of business cases to ensure any new investments would provide significant, long-term value.

Approach

Through a human-centered design approach, our team evaluated the value levers and risks of the most promising AI/ML areas and associated applications for our client. We worked closely with our client to identify and deeply understand their unique needs, goals, and constraints. We conducted financial modeling and market scans to understand the key features and limitations of various solutions - informed by in-depth interviews with technical and clinical experts plus future users. Our team laid out our findings to our client in an approachable, no-jargon manner so all stakeholders could fully engage in decision making regarding the highly technical solutions.